1. General Information

The MesmeRise.ro website is operated by SC Mesmerise SRL, a Romanian legal entity.

Company Details:
Name: SC Mesmerise SRL
CUI (Tax Identification Number): 34663750
Trade Register No.: J40/7349/2015
EUID: ROONRC.J40/7349/2015
Date of Establishment: 17.06.2015

Registered Office:
Bucharest, Sector 6
Delinești Street no. 5, Bl. 729A, Sc. A, Et. 4, Ap. 20
Postal Code 062087

Email: comercial@mesmerise.ro
Orders and Customer Relations Phone: 0768 547 044
Technical / Complaints Phone: 0756 340 595

2. Acceptance of Terms

By using the website and placing an order, the user accepts these terms and conditions.

3. Products and Availability

Products are offered subject to stock availability. For certain out-of-stock products, the estimated delivery time may be up to 10 working days, as communicated at checkout.

4. Prices and Payment

All prices are displayed in RON and include applicable taxes according to legislation.
Payment is made via secure card methods or cash on delivery.

5. Orders

MesmeRise reserves the right to confirm, process, or refuse an order in justified situations, including pricing errors, unavailability, or suspicion of fraud.

6. Delivery

Order delivery is carried out in accordance with the Delivery and Payment policy.

7. Returns and Refunds

Returns are handled in accordance with the Returns and Refunds policy.

8. Intellectual Property

Texts, images, graphics, logos, and website content belong to MesmeRise and cannot be used without written consent.

9. Limitation of Liability

MesmeRise is not liable for improper use of products or for any temporary technical malfunctions of the website.

10. Data Protection

Personal data is processed in accordance with the Privacy Policy.

11. Force Majeure

MesmeRise cannot be held responsible for delays or non-performance caused by force majeure events.

12. Modification of Terms

We reserve the right to update these terms, with modifications becoming applicable from the moment of publication on the website.

13. Dispute Resolution

In accordance with current legislation, you have the right to contact the National Authority for Consumer Protection (ANPC) for the resolution of any disputes: www.anpc.ro.
You can also use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.